A window stay is a vital hardware component used to control the opening and closing of windows securely and smoothly. Whether for residential or commercial applications, choosing the right window stay ensures durability, safety, and ease of use. In this FAQ, we address common questions about window stays, including customization, ordering, installation, and maintenance, to help you make an informed decision.
1. Can window stays be customized in length and color?
Yes, we offer a wide range of customization options. Customers can specify the exact length and color to match their window size and design style. Whether it’s a standard size or a non-standard custom order, we can accommodate. Common colors include silver, black, white, and others, with anodized or powder-coated finishes to ensure both durability and aesthetic appeal.
2. What is the minimum order quantity (MOQ) for window stays? Do you support small batch orders?
Our minimum order quantity is typically 100 pieces. We support small batch orders, ideal for sample testing, small projects, or personalized orders. For special requirements, we can also negotiate flexible quantities and pricing to reduce your procurement threshold.
3. How long does delivery usually take?
The production lead time for standard window stays is generally 15 to 20 days. Customized orders may require additional time depending on size, color, and quantity. We prioritize your delivery schedule and communicate promptly throughout production to ensure on-time shipment.
4. What does your after-sales service include?
We provide comprehensive after-sales support, including product quality assurance, technical assistance, and customer inquiry responses. If you encounter any technical issues or product concerns during use, our professional team is ready to offer timely guidance and solutions for a worry-free experience.
5. Are window stays suitable for outdoor humid environments?
High-quality aluminum alloy and stainless steel window stays feature excellent corrosion resistance, making them ideal for outdoor and humid conditions. Our window stays undergo anodizing or anti-rust coating treatments to prevent rust and corrosion, maintaining strength and appearance over time.
6. What is the load capacity of window stays? How do I choose the right model for my window?
Load capacity varies depending on the model and material. Generally, we recommend the appropriate window stay based on your window’s dimensions, weight, and opening type to ensure secure support and smooth operation. Please provide your specific window details, and our technical team will tailor the best solution for you.
7. How do I install window stays? Do you provide installation guidance?
We supply detailed installation manuals and video tutorials to assist you in proper installation. The instructions cover step-by-step procedures, recommended tools, and important precautions to help you complete installation easily. If you face any difficulties, we also offer remote technical support to ensure safe and reliable installation.
